Frequently Asked Questions (FAQs) about TruVision’s Services
- Are the products offered by TruVision covered under my healthcare spending program (FSA, HSA, HRA)?
- Can I use my PayFlex card to pay for any product offered by TruVision?
- What if I don't have a PayFlex card? How would I get reimbursed?
- How do I obtain a receipt from TruVision?
How do I schedule a Lasik exam, a hearing exam or purchase contacts?
- How do I find a local doctor for Lasik or Hearing?
Are the products offered by TruVision covered under my healthcare spending program (FSA, HSA, HRA)?
Lasik, contact lenses and hearing aids are reimbursable items for all healthcare spending accounts unless your employer has a limited purpose plan.
BACK TO TOP
Can I use my PayFlex card to pay for any product offered by TruVision?
Yes, you can use your PayFlex card to pay for Lasik surgery, contact lenses or hearing aids.
BACK TO TOP
What if I don't have a PayFlex card? How would I get reimbursed?
You can get reimbursed by filing your claim online using PayFlex's Express Claims service available at www.mypayflex.com or by sending in a claim form along with your reciept to PayFlex.
BACK TO TOP
How do I obtain a receipt from TruVision?
It depends on the service. TruVision LASIK provides a receipt on the day of your procedure. TruVision Hearing provides a receipt once the hearing aids are purchased. TruVision Contacts will provide a receipt via email or mail on the day you order and pay for your contacts.
BACK TO TOP
How do I schedule a Lasik exam, a hearing exam or purchase contacts?
To receive a discount on services you must first call TruVision. For Lasik or hearing aids a customer service representative will answer all your questions and then schedule an eye or hearing exam for you directly to the doctor's office. To order contacts you must first set up an account by callings TruVision (this includes receiving a copy of a valid contact lens prescription.) After your account is set up you can continue to call to order contacts or order directly via the internet. If your contact lens prescription expires you will need to send in a new prescription before purchasing additional contacts.
How do I find a local doctor for Lasik or Hearing?
Call TruVision at 1-877-330-2020 toll-free and a customer service representative will provide you with all participating doctors in your vicinity.
BACK TO TOP
